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Ace Grading
Frequently Asked Questions
Frequently Asked Questions
Account
Can I Change The Address on My Account?
Can I Track my Submission Progress?
How Do I Access my Ace Grading Account if I Have Been Locked Out?
Can I Change My Email Address?
Ace Grading Service Availability
Christmas Closure
Ace Label Requests
Do you Grade Stickers, Topps or Other Non-TCG Pokemon Cards?
Which Countries can Submit Cards to Ace Grading?
Can I Submit a Card that has been Graded by a Different Company?
How Long Does it Take to Get My Cards Back?
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Labels
Ace Label Request Prioritisation
Can I Request an Ace Label?
Are the Colour Match and Ace Labels Created Manually?
Issues with Colour Match and Ace Labels
Can I Downgrade my Label Choice?
Can I Upgrade my Label Choice after Submitting?
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Payment & Delivery
When Do I Pay?
What Delivery Service do you use & How Long does it Take?
What Happens if my Delivery Is Lost or Delayed?
How Much Does it Cost to Submit with Ace Grading?
How can I Track my Return Shipment?
Can I Pay in Installments or with a Payment Plan?
Submitting to Ace Grading
What if I can't print my Packing Slip & Barcode?
Can I Submit Using Toploaders?
Fair Market Value Policy.
Can I Drop off or Collect my Submission in Person?
Can I Post Multiple Submissions Together?
How do I Submit Cards to Ace Grading?
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Customer Service
Official Statement - Please Read
How do I contact Ace Grading directly?
Do You Have Phone Support?